Refund & withdraw
STANDARD REFUND
If a participant cannot participate in the Whaka 100 MTB event or any of the associated distance events, entry fee refunds can be requested up until 5pm, 30 June 2022 to receive 50% of entry fee, ancillary costs, booking/card service fees are not refundable. All entry fees are non-refundable after 5pm, 30 June 2022. Entry fees will not be refundable after this date.
REFUNDS WITH ENTRY FEE PROTECTION COVER
If the withdrawing participant has purchase the Enter Fee Protection Cover, the entry fee will be refunded at the following amount:
If a participant cannot participate in the Whaka 100 MTB event or any of the associated distance events, entry fee refunds can be requested up until 5pm, 30 June 2022 to receive 50% of entry fee, ancillary costs, booking/card service fees are not refundable. All entry fees are non-refundable after 5pm, 30 June 2022. Entry fees will not be refundable after this date.
REFUNDS WITH ENTRY FEE PROTECTION COVER
If the withdrawing participant has purchase the Enter Fee Protection Cover, the entry fee will be refunded at the following amount:
- Until 30 June, 100% refund of entry fee
- From 1 July until 30 September, 80% refund of entry fee
- From 1 October until 23 October, 70% refund of entry fee
IMPORTANT REFUND INFORMATION
Requests for refunds must be notified to the organiser by filling out the form located below. It is the sole responsibility to the participant to ensure the Whaka100 office has received your communication. If you have not heard from us within 7 days of this request, please call us on (+64) 07 213 1040. Please allow up to 7-14 days for your refund to be processed. The refund is automatically issued to the credit card originally used to pay for the registration. If this card has since been cancelled or has expired, please email us. Any additional purchases (including but not limited to) processing fees, Merchandise purchase, donations or any other fees paid at the time of entry are non-refundable at any time.
INJURY OR CHANGE OF MIND
The event will not provide refunds for a change of mind or injury withdrawals after the 5pm, 30 June 2022.
COVID EFFECTED TRANSFERS FROM 2021
Participants who elected to defer/transfer their entry due to COVID-19 restrictions in 2021 have had their entry automatically transferred to the closest available distance option. These entries are not refundable nor transferable or refundable for future events.
COVID CANCELLATION CREDIT FROM 2021
Entry credits due issued due to the COVID-19 cancellation of the 2021 event are not refundable, transferable or deferrable to the 2023 event.
SALE OF TICKETS OUTSIDE OF OFFICIAL TRANSFER PROCESS
No unlawful resale of entry allowed. As stated in the event terms and conditions you are not legally permitted to give your entry to another person or sell your entry to a third-party, regardless of the circumstances, unless done through our official transfer process. Similarly, do not purchase an entry from someone outside of the official transfer process.
Requests for refunds must be notified to the organiser by filling out the form located below. It is the sole responsibility to the participant to ensure the Whaka100 office has received your communication. If you have not heard from us within 7 days of this request, please call us on (+64) 07 213 1040. Please allow up to 7-14 days for your refund to be processed. The refund is automatically issued to the credit card originally used to pay for the registration. If this card has since been cancelled or has expired, please email us. Any additional purchases (including but not limited to) processing fees, Merchandise purchase, donations or any other fees paid at the time of entry are non-refundable at any time.
INJURY OR CHANGE OF MIND
The event will not provide refunds for a change of mind or injury withdrawals after the 5pm, 30 June 2022.
COVID EFFECTED TRANSFERS FROM 2021
Participants who elected to defer/transfer their entry due to COVID-19 restrictions in 2021 have had their entry automatically transferred to the closest available distance option. These entries are not refundable nor transferable or refundable for future events.
COVID CANCELLATION CREDIT FROM 2021
Entry credits due issued due to the COVID-19 cancellation of the 2021 event are not refundable, transferable or deferrable to the 2023 event.
SALE OF TICKETS OUTSIDE OF OFFICIAL TRANSFER PROCESS
No unlawful resale of entry allowed. As stated in the event terms and conditions you are not legally permitted to give your entry to another person or sell your entry to a third-party, regardless of the circumstances, unless done through our official transfer process. Similarly, do not purchase an entry from someone outside of the official transfer process.
